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NEW DELABIE’s commitment!
CONTACTS
HEAD OFFICE
& PRODUCTION SITE
18, rue du Maréchal Foch
80130 Friville
FRANCE
delabie.com
EXPORT
Tel. +33 (0)3 22 60 22 72
export@delabie.fr
QUOTES
Tel. +33 (0)3 22 60 22 72
export.quotes@delabie.fr
TECHNICAL SUPPORT
Tel. +33 (0)3 22 60 22 74
Fax +33 (0)3 22 30 31 07
sav@delabie.fr
Certification
ISO 9001: 2015
quality management
systems
ACS
Certificate of Sanitary Conformity.
All DELABIE products conform to the
DWD* directive, the modified directive
of 29/05/1997, the directive of
25/06/2020 and the French Ministry
of Health circular DGS/SD7A2002
no. 571 dated 25/11/2002.
* EU Drinking Water Directive.
DELABIE PRODUCTS HAVE A 30-YEAR WARRANTY!
YEAR DELABIE products are designed to last for as long as possible.
The quality of our products is such that we have no hesitation in guaranteeing
our products for 30 years*.
WARRANTY
DELABIE PRODUCTS CAN BE REPAIRED FOR 50 YEARS!
We will keep spare parts for our products for 50 years* to facilitate
YEARS any necessary repairs.
thereby reducing your ecological footprint.
REPAIRABILITY DELABIE is helping to minimise your costs and prolong product lifespans,
* See Terms and Conditions of Sales
DELABIE.COM
AVAILABLE FEATURES
Create your own catalogue using your own product
selection.
You can personalise it by giving it a project name
and description, by choosing the order for the products
to appear and by adding lifestyle images.
This catalogue will then be available in Word,
PDF and Excel formats.
BIM: DELABIE’S CORE PRODUCTS
ARE NOW AVAILABLE
To meet the requirements of BIM technology,
DELABIE has modelled its core products.
BIM files can be downloaded via the relevant product
data sheet or via datashare.
TRENDS THE MAGAZINE: THE DESIGN
TRENDS TAB
Browse the “Trends by DELABIE” magazine intended
for those who are passionate about Design and the art
of the “Beautiful”.
Discover the 4 universes of “Trends” with major
international projects, specification trends as well
as interviews with prominent designers and architects
who talk about their projects and their passions.
Terms and Conditions of Sale /
catalogues and websites are registered
appropriate. Product returns are not permitted
by the Reseller. DELABIE cannot be held
information, may not be changed or modified A repair and re-stocking fee will apply where The names and logos appearing in our
responsible for any change in the content of the
in the following circumstances: discontinued
trademarks. These distinctive marks are the
documents and labelling if this is not the case. products, specially manufactured products, exclusive property of DELABIE or third parties
The reseller undertakes not to make any technical or aesthetic evolution of the product who have granted the rights to DELABIE.
changes to the products, either to the device since the date of purchase, scratched or Any use, complete or partial reproduction, or
itself or to its packaging or labelling. damaged products, products purchased more imitation of these marks is prohibited without
As part of its quality system, the Reseller will than one year previously, products with an prior express consent of DELABIE.
ensure that, as long as the products are under expiry date. If sent to DELABIE, those products Alteration and modification of the contents
its responsibility, the storage or transport outside the scope of returns will be immediately or their use for any purpose other than that
conditions comply with the conditions defined by destroyed/recycled, and will not be returned to authorised, constitute an infringement of
DELABIE. This vigilance will focus in particular the customer. DELABIE’s, or a third party’s, property rights.
on expiry dates, with the removal of out-of-date The schedule of standard deductions is as With the following limitations, DELABIE grants
products from the shelves, as well as appropriate follows: you the right to download and distribute the
storage facilities in which the conditions are
- return less than 1 month: refund at invoiced
- where the download function exists
those required by the characteristics of the price content:
products and best adapted to ensure their - return between 1 and 3 months: deduction of - for non-commercial purposes
proper preservation. 15% - in good faith
As a reseller, the customer shall within five - return between 3 months and 1 year: deduction - for maintaining the proprietary notices intact,
working days from the date of receipt notify of 30% and for the publication or posting of existing
DELABIE or National Authorities (see link below) - return after 1 year: no refund possible.
with any written complaint regarding a Product content online, if such information is stated.
- return without prior agreement: additional This right should in no way be interpreted
received from its customers. DELABIE shall deduction of 5% of the value of the goods with as a trademark or copyright license for the
provide the Reseller with a preliminary answer a minimum value of €50 excl. VAT. aforementioned content.
within two working days from the date of receipt * DELABIE S.A.S.
of the Reseller’s notice. 18, rue du Maréchal Foch PERSONAL DATA PROTECTION:
https://health.ec.europa.eu/medical- 80130 Friville Escarbotin – FRANCE In line with the General Data Protection
devices-sector/new-regulations/contacts_en
CLEANING - MAINTENANCE: Regulation (GDPR), DELABIE is doing everything
DELABIE, as the manufacturer of the medical Clean with slightly soapy water only, using a soft necessary to limit to a bare minimum the
devices is responsible for fulfilling the duties collection of personal data, and its conservation
according to chapter VII section 1 and 2 of cloth or sponge, rinse and dry thoroughly. Do not and ensure its protection.
2017/745 MDR (post-market surveillance, use abrasive or chlorine-based products (with a
vigilance). hydrochloric acid base), or dyes. DELABIE only uses this data for its own use for
purposes of information and commercialisation
As a reseller, the customer must support PHOTOGRAPHS AND DRAWINGS: of its products. It is not, under any circumstances,
DELABIE in the event of a recall, and shall inform given to third parties.
its customers in such a way as to cause the least All photos, drawings or illustrations are for The right of access, rectification, removal and
disruption of the sales of the Products and to illustrative purposes only, without contractual opposition to the processing in addition to
preserve the goodwill and reputation attached obligation, and may be subject to change the limitation and transferability of your data
to the Products and to the names of DELABIE without notice. is possible on request to our Data Protection
and the Reseller. We reserve the right to modify designs and
DELABIE shall pay in full all costs of retrieval, dimensions without notice and without recourse. Officer (DPO) at DELABIE via email (dpo@
recall and replacement of the Products This applies to all references, dimensions, delabie.fr) or recorded delivery with a photocopy
(including if such recall or replacement is information contained in various documents, of a photo ID to the following address: DELABIE,
required by DELABIE). catalogues, installation guides, price lists and 18 rue du Maréchal Foch, 80130 Friville
DELABIE shall maintain adequate records websites, which can be modified or discontinued Escarbotin – FRANCE.
of manufactured Products by batch and lot, at any time without notice. To improve our services and for training
including test and laboratory observation data purposes, calls to DELABIE may be recorded.
INTELLECTUAL PROPERTY AND USE OF These recordings will not be retained, and will be
and will provide copies of such records to the CONTENT:
Reseller, as may be reasonably necessary in systematically deleted within a maximum period
connection with any recall. The content (including but not limited to the of 48 hours.
information, text, graphics, data, images, photos,
SPARE PARTS: visuals, videos and soundtrack, and the format of EXCLUSIVE TERRITORIES:
Spare parts and mechanisms that are essential all these elements and our catalogues, websites, In most countries throughout the world, our
to ensure the correct operation of our products etc.) are protected under copyright and/or other company has entered into exclusive agreements
will be held in stock for 50 years from the date intellectual property. The contents are the sole with organisations to import and distribute our
property of their respective editors. Any copying, products. Within this framework, our clients
of purchase. They are listed at the back of our reproduction, use, adaptation, alteration, cannot sell our products outside their national
catalogues.
modification, translation, dissemination, borders without an express prior agreement on
RETURNS:
complete or partial, of content, whether they our part.
Goods may not be returned to us for credit belong to DELABIE or a third party which has JURISDICTION:
without our prior written approval obtained granted the rights to DELABIE, by any means
by the buyer from the Company and they are whatsoever, is illegal except for the limiting Acceptance of an order delivered from France
received in a good state (determined by our rights that are granted below, and/or private settles the contract under the French law. All
goods inwards department). All transportation copying for the exclusive use of the copier. The disputes arising from the present contract will
costs for returned goods must be paid by the content presented in our communication and be settled definitively by the Court located in
buyer. Goods must be returned to our factory* business tools may be subject to change without the area of our domicile, even in the event of
with good protective packaging. notice and are provided without warranty of any multiple defendants, regardless of the delivery
Deliveries less than a month old will be refunded kind, express or implied, and cannot give rise to location or stipulated payment. All clauses to the
at the invoiced price. For deliveries older any right to compensation. Protected content contrary will be considered null by the mere fact
than one month, a deduction will be made for may be specifically identified by the following of having dealt with our company.
checking, handling and administration costs. copyright notices: © or “All rights reserved”.
Copy forbidden without our written agreement.
DELABIE S.A.S., share capital €999,600 - RCS 615 680 089 Amiens